Freight Forwarders From China To The USA

Whether You're a First-Time Importer or a Seasoned Professional, This Article Is Worth Reading

Choosing a reliable freight forwarder is critical for both first-time importers and experienced businesses. This 

becomes especially important when it comes to cross-border shipping from China to the US, where complex 

logistics and unforeseen issues often make the process challenging. This article will provide you with a clear

 understanding of common freight problems and show how selecting the right freight forwarder can optimize 

logistics and minimize shipping risks.

To help you navigate this decision, I've divided the article into two sections:

 1. Common Freight Issues and Complaints

2. ITS GOOD International Logistics Solutions

By reading through these sections, you'll be better equipped to evaluate freight forwarding services and 

ensure a smooth and hassle-free shipping experience.

一. Common Freight Issues and Complaints

Shipping from China to the US presents various challenges, depending on the size of your business and 

your level of experience with international logistics. Whether it's issues with the supply chain, cost control, 

or poor customer service, these challenges can affect the timeliness and safety of shipments. Below are 

some of the most common complaints and problems faced by importers. These are not isolated 

incidents—many businesses experience similar challenges during the shipping process.

1. Cargo Delays

Cargo delays are one of the most frustrating issues in international shipping. Delays can disrupt your entire 

supply chain and cause significant losses. Delays may occur for several reasons:

 Supplier Delays: Suppliers fail to deliver goods on time, causing shipping delays.

Customs Inspection and Documentation Issues:Customs authorities in both China and the US may require 

inspections or additional documentation, resulting in delays in customs clearance.

Carrier Delays: Carriers may experience delays due to weather conditions, insufficient capacity, or delays in 

shipping or flight schedules.

Poor Logistics Coordination:Freight forwarders may fail to coordinate effectively, causing shipments to be 

delayed or held up at various points in the process.

2. Excessive Transportation Costs

Transportation costs are a crucial factor for every importer. However, shipping costs often exceed the initial 

budget due to several factors. The most common reasons for rising costs include:

 Peak Seasons/Holidays: During busy periods or holidays, when demand spikes, shipping prices tend to rise 

significantly.

Lack of Long-Term Agreements with Carriers:Some freight forwarders lack long-term partnerships with carriers, 

which means they cannot secure favorable market rates.

High Service Fees:Some freight forwarders may charge unreasonable service fees, driving up overall 

transportation costs.

3. Lost Goods

Although rare, cargo loss can happen during international shipping. Common causes of lost goods include:

 Supplier Discrepancies:The supplier may ship fewer goods than expected or deliver incorrect items.

Carrier Loss: Goods may be lost in transit due to negligence or mishandling by the carrier.

Warehouse Storage Issues: Goods can be lost or damaged while stored in a warehouse due to poor 

management or improper handling.

4. Poor Customer Service

Good customer service is essential to ensuring customer satisfaction and building long-term relationships. 

Many importers encounter poor service and communication delays during shipping. This can manifest as:

 Neglecting Customer Needs: Freight forwarders may fail to respond to customer inquiries in a timely manner, 

resulting in unresolved issues.

Lack of Industry Experience:Some freight forwarders may lack sufficient industry knowledge to handle complex 

international logistics effectively.

Delayed Shipment Status Updates: Customers are unable to stay updated on the progress of their shipments, 

leading to poor decision-making.

二. ITS GOOD International Logistics Solutions

To address the above challenges, ITS GOOD International Logistics offers a series of practical solutions to 

eliminate common transportation problems for our clients. With over a decade of industry experience, we have 

developed effective strategies to ensure that every shipment reaches its destination safely, on time, and 

within budget.

1. Shipment Delays - Solutions

With extensive experience in international freight forwarding, ITS GOOD understands the challenges that come 

with shipment delays. We have developed specific measures to prevent delays:

 Supplier Coordination:We work closely with your suppliers to ensure timely deliveries and negotiate optimal 

shipping schedules.

Transportation Process Management: Based on your requirements, we carefully plan and coordinate every 

stage of the transportation process, ensuring a smooth, efficient journey.

Customs Clearance Guarantee: Our team of customs experts is well-versed in both Chinese and US customs 

regulations, ensuring that your goods pass through customs without delay.

Trusted Carrier Selection:We partner only with top-quality carriers, shipping companies, and airlines to 

guarantee the reliable and efficient transportation of your goods.

2. Excessive Transportation Costs - Solutions

ITS GOOD is committed to providing cost-effective solutions to help our customers reduce transportation 

expenses. By building long-term relationships with leading global carriers, we can secure competitive rates 

and pass the savings on to our clients.

Long-Term Partnerships with Carriers: Our long-standing relationships with reputable carriers allow us to obtain 

the best market rates and share these benefits with our customers.

Peak Season and Holiday Price Management:During high-demand periods, we prioritize customer needs and 

avoid unexpected price hikes by carefully planning transportation schedules in advance.

3. Cargo Loss - Solutions

Though rare, cargo loss is a concern for many importers. At ITS GOOD, we have implemented strict procedures 

to minimize the risk of cargo loss:

 Real-Time Inventory Tracking: All goods entering and leaving our warehouse are logged in real-time, ensuring 

we can track every movement.

Monitoring Systems:Our warehouses are equipped with advanced surveillance systems for 24/7 security, ensuring 

goods are protected from damage or theft.

Cargo Insurance:For high-value items, we offer cargo insurance to give our customers added peace of mind 

that their goods are fully protected.

4. Poor Customer Service - Solutions

At ITS GOOD, customer satisfaction is our top priority. We continuously work to improve our service quality and 

ensure that each customer receives excellent support throughout the shipping process:

 Experienced Customer Service Team:Our customer service staff undergoes extensive training in freight 

management and customer relationship management (CRM) to provide fast and effective support.

Regular Customer Feedback:We conduct periodic customer satisfaction surveys to identify areas of improvement 

and ensure we meet customer expectations.

Executive-Level Support:Urgent issues or complaints are escalated directly to our senior management team, 

ensuring quick resolution.

5. Timely Shipment Status Updates - Solutions

To keep our clients informed at all stages of the shipment process, ITS GOOD has developed an advanced 

cargo tracking system. This system enables customers to receive real-time updates on their shipments, ensuring 

they are always in the loop:

 Real-Time Tracking:Customers can track their shipments and stay informed about any potential delays.

Alerts and Notifications:If there are any disruptions or delays, we notify customers immediately, allowing them 

to take appropriate action.

三. Conclusion

With over a decade of experience, ITS GOOD International Logistics has earned a reputation for providing 

efficient, professional, and flexible international freight services. Our commitment to continuous improvement 

and customer satisfaction has made us a trusted partner for businesses across the globe.

Whether you need air, sea, or land transportation, or require comprehensive logistics services such as warehousing 

and customs clearance, ITS GOOD provides customized solutions to ensure your shipments arrive safely, on time, 

and at the best possible cost. For more information on our services or to discuss your logistics needs, please feel 

free to contact us. Let us help you navigate your international shipping journey with confidence!