What does "DHL Shipment on Hold" mean?

Many international shipments often encounter the DHL logistics status display "Shipment on hold." For buyers, 

cross-border e-commerce sellers, and even corporate customers awaiting delivery, this often means delays and 

uncertainty. This article will comprehensively explain this status from the perspectives of definition, common 

causes, solutions, and frequently asked questions.

I. What does "DHL Shipment on Hold" mean?

In DHL's tracking system, "Shipment on hold" means a package has been temporarily put on hold and cannot be 

delivered or forwarded as planned.

This does not necessarily mean the shipment is lost; rather, it could involve customs clearance issues, incomplete 

information, shipping delays, or security inspections.

II. Why does DHL display "on hold"? Common reasons include:

1. Customs Delay

Customs may require additional documentation (such as an invoice or proof of identity) or demand payment 

of customs duties, resulting in the package being detained. All shipments must clear customs before they can 

enter inland. Customs clearance may involve documents or specific items that require random inspection. Food 

is one of the most important items that can cause delays.

2. Incorrect Shipping Information

Incomplete addresses, incorrect phone numbers, and incorrect postal codes can all cause DHL to hold deliveries. 

Also, missing or clerical errors in commercial invoices, bills of lading, and packing lists can lead to delays. Therefore, 

whenever a shipper sends a shipment, they must ensure that the quantity, information, and other information are correct.

3. Shipping Delays

Flight delays, extreme weather, international route adjustments, and port congestion can cause packages to be 

held up at transit centers. Port congestion is one of the biggest reasons for DHL shipments to be held up, 

especially during and after the holidays. Shoppers are more likely to purchase international goods during 

the holidays, which increases the number of containers entering ports. During these times, ports cannot 

efficiently handle such a large volume of cargo, and therefore must work overtime to alleviate congestion.

DHL shipments held up due to congestion can last for days or weeks, depending on the number of incoming 

containers. You can contact DHL to determine if this is the cause of the delay. At least you can understand 

the situation and patiently wait for the congestion to ease.

4. Cargo Inspection

Special shipments such as batteries, cosmetics, liquids, and food require additional inspection.

5. DHL Internal Operations

Shipments waiting for the next scheduled shipment at a sorting center may also be displayed as "on hold."

III. What should I do if I encounter a 

DHL "shipment on hold"?

1. Check tracking details

Go to the DHL website or app and enter the tracking number to confirm the specific reason for the hold.

2. Contact DHL Customer Service

Call DHL Customer Service to inquire if any documents or fees are required.

3. Prepare customs clearance documents

Have proof of identity, delivery invoice, and customs documents readily available.

4. Keep your phone accessible to avoid further delays caused by DHL 

or customs being unable to contact you.

DHL official website link: www.dhl.com

IV. How to prevent a "shipment on hold"?

• Ensure that the recipient's information (full address, postal code, and contact number) is complete.

• Avoid sending prohibited or sensitive items and confirm shipping availability in advance.

• Understand the destination country's customs policies in advance and prepare for potential taxes and fees.

• Choose compliant logistics channels and find an experienced agent to assist with customs clearance.

V. Frequently Asked Questions (FAQs)

1. How long does a DHL hold delay typically last?

It's usually resolved within 1-3 days, but if customs clearance or additional documents are required, it may 

take 5-7 days or even longer.

2. Does a DHL hold delay mean the package is lost?

No. "On hold" doesn't mean the package is lost; it's simply temporarily on hold and will be delivered again 

once the issue is resolved.

3. Do I need to contact DHL if I see an "on hold" notification?

It's recommended that you contact them proactively. In many cases, DHL or customs may require the recipient to 

provide information, and waiting for notification may result in delays.

4. What should I do if my package is detained by customs?

Provide your ID, invoice, or customs declaration documents as prompted, and pay the relevant duties for release.

5. Why has my DHL package been stuck in the same city?

This is usually a sign of a shipment being "on hold." The status may not update immediately due to transit 

arrangements or customs clearance issues.

6. What happens if the issue remains unresolved for a long time?

The package may be returned to the sender, held in a customs warehouse, or even incur additional storage fees.

VI. Summary

When DHL displays "Shipment on hold," it doesn't mean the package is lost, but rather requires further processing. 

In most cases, contacting DHL promptly, providing information, or paying a fee will allow the package to be delivered.

If you frequently ship internationally, familiarizing yourself with each country's customs clearance policies and 

ensuring all necessary documentation can significantly reduce the risk of being "on hold."

VII. Need a more stable international logistics solution?

If you frequently encounter logistics issues like "DHL shipment on hold" and would like more efficient and 

stable cross-border shipping services, please visit our official website for professional logistics support 

and one-on-one consultation:www.itsgood-logi.com

We offer a variety of international logistics solutions, including ocean, air, rail, and trucking, to help you 

mitigate risks and ensure the fast and safe delivery of your goods.